FAQs
You can find our nutritional and allergen product information on our menu online here. If you’re in store, just ask any of our Team Members and they will communicate the allergen information to you. All nutritional information can be found on our website or via the contact us page.
Our tuna and salmon are considered safe to eat raw. Our salmon is EU farmed, pellet fed and individually inoculated, which means it’s exempt from the requirement to be frozen prior to being eaten raw or lightly cooked. Our tuna is deep frozen to a temperature at or below -60°C, however each pregnancy is unique to an individual so it’s best to liaise directly with your GP.
There are very small amounts of alcohol found in some of our dishes. The sushi rice which is in our rice based salads and sushi is cooked using sushi vinegar which contains both spirit vinegar and rice vinegar and there is also alcohol traces in our herb dressing, used in some of our salads. We use mirin [a Japanese spirit] in our teriyaki sauce and there’s a very low alcohol content in our miso soups.
Unfortunately, our meat products are not halal certified. Our sushi rice contains rice wine vinegar and our miso soup contains low levels of alcohol, so unfortunately any products including those ingredients are also not halal.
Because all our products are made by hand, it is impossible to get exact weights for all our products. Our calories are deducted based on an average weight and for more specific information, please email us.
Our stores come in a range of sizes which means that sometimes we don’t have space to sell all our products. We try to ensure that our most popular products are always available, but if there’s something you feel is constantly missing, just let us know.
Please go to the sourcing section of our website here.
The majority of our sites are zero to landfill. Our napkins, paper bags, plastic cups and lids are widely recyclable. Our sushi boxes and soup cups and lids are recyclable where facilities exist and they need to be plastic coated for food safety reasons, which is why they have specific recycling requirements.
We offer a 15% student discount in all of our stores, providing you’ve got some evidence to show you’re a student. Lucky thing.
Yes, we also offer a 15% discount to emergency services and rewards for forces.
Half an hour before closing, all our sushi and salad is available at half price. We think this helps reduce waste as well as giving you a little treat at the end of the day.
Our gift cards are being dis-continued from our shops for the time being. They’re not yet available to buy online.
The gift cards are valid for 24 months from when they are purchased.
Yes, we will still accept the paper gift vouchers until they expire. The vouchers expire 3 months from the issue date which can be found on the back of your voucher.
If your gift card is lost, stolen or damaged, please email itsu as soon as possible so that we can block the card. Please include an image of the receipt or the gift card number in your email. itsu cannot be held responsible for any balance spent prior to the customer reporting the card lost.
itsu is currently exploring franchise partners in the UK. For more info, take a look at our franchise page and get in touch.
If you’d like to set up a corporate account with us at one of our stores, please email in via the contact page and we will set this up for you.
You’ll spot us in itsu restaurants, Sainsbury’s, Tesco, Waitrose, Morrisons, Asda, The Co-op and online at Amazon and Ocado. Visit itsu grocery to click through to buy from your local supermarket.
You’ll find all the nutritional information on the individual product pages.
Lots of our products are suitable for vegetarians and vegans. Please check the information on the individual product pages – those suitable for vegetarians and vegans will be labelled accordingly.
Lots of our products are gluten free. Please check the information on the individual product pages – gluten free products will be labelled accordingly.
Please contact our marketing team at marketing@itsugrocery.com and someone will get back to you as soon as possible.
We are consistently mindful of our environment, striving to produce the most innovative, healthy, delicious food from responsible sources. We endeavor to package these products in the best quality and most conveniently available format. Our work’s not done, and we are always working on ways to go greener, better, more sustainable.
If you want to find more specific details about how to recycle our products, please use the contact us page and select “it’s about an itsu grocery product” in the drop down menu.
Or for recycling tips generally, visit the recycling room.
Yes you can! Please use the contact us page, and select “it’s about an itsu [grocery] product” in the “How can we help?” drop down menu. We look forward to hearing from you.
Unfortunately at the moment we are only able to sell products within the UK. This is something we are looking into!
Yes you can! A selection of our products are available to buy in larger quantities on Amazon here.
Our responsibility to the environment includes being compliant with the Consumer Information Obligation; in order to meet this, we provide information detailing recycling advice and guidance for our customers, including how and where to recycle, a guide to recycling symbols and top recycling tips.
The overall aim is ensuring our customers are aware of their recycling responsibilities and have the correct information to become more environmentally friendly, in the home and work-place, all of which is focused around the traditional waste hierarchy principles of Reduce, Reuse and Recycle.
For more information, click here.
We have recently removed the film wrap around our rice’noodles [whilst ensuring food safety & product quality are not compromised]. This is part of our ongoing commitment to reducing plastic. The cup and lid are also made out of 50% recycled plastic. These recent changes in the rice’noodles cup alone will prevent more than 11,500kg of plastic going to landfill each year. We are aware our work is not yet done but you can see all our sustainability milestones here.