You can find our nutritional and allergen product information on our menu online here. If you’re in store, just ask any of our Team Members and they will communicate the allergen information to you. All nutritional information can be found on our website or via the contact us page.

Our tuna and salmon are considered safe to eat raw. Our salmon is EU farmed, pellet fed and individually inoculated, which means it’s exempt from the requirement to be frozen prior to being eaten raw or lightly cooked. Our tuna is deep frozen to a temperature at or below -60°C, however each pregnancy is unique to an individual so it’s best to liaise directly with your GP.

There are very small amounts of alcohol found in some of our dishes. The sushi rice which is in our rice based salads and sushi is cooked using sushi vinegar which contains both spirit vinegar and rice vinegar and there is also alcohol traces in our herb dressing, used in some of our salads. We use mirin [a Japanese spirit] in our teriyaki sauce and there’s a very low alcohol content in our miso soups.

Because all our products are made by hand, it is impossible to get exact weights for all our products. Our calories are deducted based on an average weight and for more specific information, please email us.

Unfortunately, our meat products are not halal certified. Our sushi rice contains rice wine vinegar and our miso soup contains low levels of alcohol, so unfortunately any products including those ingredients are also not halal.

Yes, all our eggs are free range.

Our stores come in a range of sizes which means that sometimes we don’t have space to sell all our products. We try to ensure that our most popular products are always available, but if there’s something you feel is constantly missing, just let us know.

Please go to the sourcing section of our website here.

We offer a 15% student discount in all of our stores, providing you’ve got some evidence to show you’re a student. Lucky thing.

The majority of our sites are zero to landfill. Our napkins, paper bags, plastic cups and lids are widely recyclable. Our sushi boxes and soup cups and lids are recyclable where facilities exist and they need to be plastic coated for food safety reasons, which is why they have specific recycling requirements.

Yes, we also offer a 15% discount to emergency services and rewards for forces.

We operate “home delivery” with no minimum order value across Uber Eats, Deliveroo & Just eat.

This platform is designed for large orders only.

Should you wish to order less than £60 worth of food, please order through our delivery partners (uber eats, Deliveroo, JustEat)

Of course! We know itsu can be the perfect party starter. So, we’re more than happy to deliver right to your door.

To change your delivery slot you will need to cancel your order and place it again.

Please, email delivery@itsu.com requesting a cancellation, and we will reimburse you accordingly. 

As reminder, our cut-off time for placing and cancelling orders is 6pm, a day before the delivery is due.

Any cancellation request raised after the cut off time, will not be accepted.

Of course. You can place the order online, or if you'd like to discuss your requirements with us, please contact the delivery team (linked to delivery@itsu.com )

Yes, once you have placed your order, you will receive a tracking link. Please note that the tracking link will show you the order status close to your delivery time.

To do this, please inform us 24 hours in advance at delivery@itsu.com 

You can order up to 60 days in advance.

No rush though. You have time until 6pm a day before the requested delivery date.

Unfortunately, we will not be able to accommodate any delivery outside of our delivery radius as this is carefully set to ensure the quality of our products.

Not yet, but no worries, we are working on it.

In the meantime, you can request this by contacting us at delivery@itsu.com 

Please, contact us at delivery@itsu.com 

We can only provide cutlery and napkins, upon request.