terms & conditions

Windsor discount 
20% off discount off full basket price [excluding alcohol, catering & delivery]. Only valid at itsu Windsor from 19th July - 16th August 2024. Single use only.

Regent's Place discount 
20% off discount off full basket price [excluding alcohol, catering & delivery]. Only valid at itsu Regent's Place from 7th June - 5th July 2024. Single use only.

Angel Islington discount
20% off discount off full basket price [excluding alcohol, catering & delivery]. Only valid at itsu Angel Islington from 9th June until 7th July 2024. Single use only.

Fenchurch St discount
20% off discount off full basket price [excluding alcohol, catering & delivery]. Only valid at itsu Fenchurch St from 10th June until 8th July 2024. Single use only.

Manchester Spinningfields discount
20% off discount off full basket price [excluding alcohol, catering & delivery]. Only valid at itsu Manchester Spinningfields from 25th May until 22nd June 2024. Single use only.

Milton Keynes discount
20% off discount off full basket price [excluding alcohol, catering & delivery]. Only valid at itsu Milton Keynes from 24th May until 21st June 2024. Single use only.

Wimbledon discount
20% off discount off full basket price [excluding alcohol, catering & delivery]. Only valid at itsu Wimbledon until 28th May 2024. Single use only.

Leeds discount
20% off discount off full basket price [excluding alcohol, catering & delivery]. Only valid at itsu Leeds until 24th May 2024. Single use only.

Oxford Cornmarket discount
20% off discount off full basket price [excluding alcohol, catering & delivery]. Only valid at itsu Oxford Cornmarket until 23rd May 2024. Single use only.

Richmond discount
20% off discount off full basket price [excluding alcohol, catering & delivery]. Only valid at itsu Richmond until 16th May 2024. Single use only.

Broadwick St discount
20% off discount off full basket price [excluding alcohol, catering & delivery]. Only valid at itsu Broadwick St until 15th May 2024. Single use only.

Exeter opening discount 
20% off discount off full basket price [excluding alcohol, catering & delivery]. Only valid at itsu Exeter until 17th May 2024. Single use only.

Vitality offer
1. These terms and conditions are applicable to the following itsu vouchers:
  i. The weekly 25% off voucher; and
  ii. The monthly free meal voucher.
2. The vouchers apply to any main meal on the itsu menu. For the avoidance of doubt, this includes any dish from the following categories:
  i. Sushi & salads;
  ii. Rice’bowls & rice’box salads;
  iii. Noodle’bowls;
  iv. Gyoza & bao; and
  v. Soups.
3. The vouchers cannot be redeemed against the following food and drink categories:
  i. Alcohol;
  ii. Desserts & snacks;
  iii. Hot & cold drinks;
  iv. Sharing platters;
  v. Bundles;
  vi. Any add-ons applied at checkout;
  vii. Any Itsu products sold outside of itsu restaurants;
  viii. Delivery orders;
4. The vouchers cannot be redeemed against itsu [grocery] products sold outside of itsu restaurants. The vouchers cannot be redeemed against delivery orders.
5. The vouchers apply to a single item in the order and apply to the highest value item in the order. The vouchers apply only to the core item, and not to add-ons.
6. To redeem the vouchers, individuals must show their unique QR code to a team member at the till or scan the QR code when prompted to at any itsu restaurant with a kiosk. The QR code must be presented before payment is made.
7. The vouchers can be redeemed at every itsu restaurant in the UK.
8. The vouchers are non-exchangeable, non-transferable and no alternative
offer is available. The vouchers cannot be exchanged for cash.
9. The vouchers cannot be used together in the same transaction or in conjunction with any other discount or promotion except as stated in clause 12 and 13.
10.The vouchers are redeemable up until the expiry date given within the email.
11. An individual can collect a loyalty stamp ‘butterfly’ in the itsu app if they spend £5 or more (after discount) in a transaction.
12. The vouchers may be used in conjunction with an itsu gift card.
13. itsu restaurants offer a half price discount which applies in the last 30 minutes before an itsu restaurant closes. During this period:
  i. The 25% off voucher cannot be used; but
  ii. The free meal voucher may be used. Individuals can claim the most expensive item in an order for free, alongside the half price discount on any other eligible items.

itsu catering
Code 'EATBEAUTIFUL10' for 10% off orders via itsu catering platform only
Only valid until 23:59pm 30th November 2023
Minimum order value £60
This code is non-transferable or refundable
Cannot be used in conjunction with any other offer
Code must be applied at checkout before payment

free delivery
Free Delivery on Just Eat in selected stores only. This offer is only eligible when the minimum order value is no less than £20. This offer is on Just Eat only and cannot be used in conjunction with any other offer. This offer is non-exchangeable and non-refundable. Offer expires January 2023

gift cards
The term 'gift card' is inclusive of e-gift cards.
Gift cards are redeemable for products in itsu restaurants in the United Kingdom, excluding franchise operated restaurants (Exeter, Nottingham, Leicester, Reading Gate, Staines, Wembley, Aberdeen, Edinburgh)
This card is only redeemable for purchases made in restaurant and not on itsu [grocery] products in supermarkets.
This card cannot be used for transactions made via the itsu app or delivery channels.
Gift cards can be topped up by contacting www.itsu.com/contact-us
This card may not be exchanged for cash, no change will be given but the balance may be applied for future purchases.
This gift card will expire 12 months from purchase. At expiry, any remaining balance will be lost.
itsu cannot accept responsibility if your voucher is lost, stolen or damaged. It will not be replaced or its value refunded in any of these circumstances.
Gift cards cannot be returned or refunded, except in accordance with your legal rights.
For any customer enquiries please contact us at www.itsu.com/contact-us

itsu money
An ‘itsu money’ voucher entitles a customer to a discount of the value on the voucher off any non-discounted in store item. It is only valid during the time period and at the itsu restaurant stated on the voucher, up until the expiry date stated. Minimum spends apply as stated on the voucher. This voucher is not redeemable via delivery or click and collect. Photocopies are not accepted, each voucher can only be used once and will be taken by an itsu team member after use. Only one voucher can be used with each transaction. Not to be used in conjunction with any other offer. No change will be given if the value of the item is less than the voucher amount.

itsu loyalty

  • itsu loyalty vouchers are redeemable in-store at all itsu UK restaurants. They may not be used for itsu [grocery] products or through delivery channels.
  • Vouchers are earned by collecting butterflies – 3 butterflies earns one free snack voucher, 5 butterflies earns one free drink voucher, 7 butterflies earns one free meal voucher. Butterflies can be collected by scanning the itsu app on transactions of £5 or more in UK itsu restaurants.
  • Vouchers may only be redeemed against eligible products. These are:
    • Miso soup free gift
      • Miso soup
    • Snack free gift:
      • Sweet chilli prawn crackers
      • Peking duck prawn crackers
      • Salt & vinegar prawn crackers
      • Sea salt seaweed thins
      • Wasabi seaweed thins
      • Sweet soy seaweed thins
      • Milk chocolate rice cakes
      • Dark chocolate rice cakes
      • Chocolate edamame snack pouch
      • Wasabi peas snack pouch
    • Zen’water free gift:
      • itsu water
      • itsu sparkling water
      • cucumber & mint zen’water can
      • peach & lychee zen’water can
      • ginger & lime zen’water can
      • lemon yuzu zen’water can
      • peach & lychee zen’water bottle
      • cucumber & mint zen’water bottle
    • Meal free gift:
      • Any menu item excluding alcohol, sharing platters, or bundles.
  • Vouchers may not be exchanged for cash or any other item. Vouchers are non-transferable. Vouchers may take up to 1 hour to appear in your account. Vouchers cannot be used in conjunction with any other offer. Voucher must be applied at checkout before payment is made. Vouchers may only be used once.
  • Only 1 of each voucher type may be earned per day. Vouchers expire 90 days from the date on which they were issued. To redeem the miso soup free gift, a £5 minimum spend must be reached.
  • itsu reserve the right to withdraw this offer at any time. itsu do not bear responsibility if gift items are not in stock. Itsu do not bear responsibility if you are unable to present your loyalty app when redeeming a voucher.
  • For enquires, please contact AppFeedback@itsu.com