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You can find our nutritional & allergen product information on our menu online here. In our restaurants, this information is available at the kiosks or just ask any of our Team Members & they will communicate the allergen information to you.
There are very small amounts of alcohol found in some of our dishes. The sushi rice in our rice-based salads & sushi is cooked using sushi vinegar which contains both spirit vinegar & rice vinegar and there are also alcohol traces in our herb dressing, used in some of our salads. We use mirin [a Japanese spirit] in our teriyaki sauce & there’s a very low alcohol content in our miso soups.
Our salmon is considered safe to eat raw. It is EU farmed, pellet fed & individually inoculated, which means it’s exempt from the requirement to be frozen prior to being eaten raw or lightly cooked. However each pregnancy is unique to an individual so it’s best to liaise directly with your GP.
Unfortunately, our meat products are not halal certified. Our sushi rice contains rice wine vinegar & our miso soup contains low levels of alcohol, so any products including those ingredients are also not halal.
Our restaurants come in a range of sizes & types which means that sometimes restaurants have exclusive menu items. Each menu is carefully curated for its location & season, so we can't guarantee all menu items will be available at every restaurant.
Yes, all our eggs are free range.
The majority of our sites are zero to landfill. Our napkins, paper bags, plastic cups & lids are widely recyclable. Our sushi boxes, soup cups & lids are recyclable where facilities exist. They need to be plastic coated for food safety reasons, which is why they have specific recycling requirements.
Yes, we do! We offer a 15% discount to students & NHS workers in all of our restaurants through the itsu app. Simply register with your school, university or NHS email address in the app by signing up in the app or by going to ‘its’my details’ in the app & adding an additional email address.
Half an hour before closing, all our sushi & salads are available at half price. We think this helps reduce waste as well as giving you a little treat at the end of the day.
The gift cards are valid for 24 months from when they are purchased.
If your gift card is lost, stolen or damaged, please email itsu as soon as possible so that we can block the card. Please include an image of the receipt or the gift card number in your email. itsu cannot be held responsible for any balance spent prior to the customer reporting the card lost.
itsu benefits from strong systems built over two decades. The company is now robust & ready to grow in new territories with carefully selected quality partners. itsu is currently exploring francise partners in the UK & globally. For more info take a look at our franchising page & get in touch.
We are consistently mindful of our environment, striving to produce the most innovative, healthy, delicious food from responsible sources. We endeavour to package these products in the best quality & most conveniently available format. Our work’s not done & we are always working on ways to be greener, better & more sustainable. If you want to find more specific details about how to recycle our products, please use the contact us page and select “a [grocery] product purchased in supermarkets” in the drop down menu. Or for recycling tips generally, visit the recycling room.
Yes you can! Please use the contact us page, and select “a [grocery] product purchased in supermarkets” in the “what are you contacting us about today?” drop down menu. We look forward to hearing from you.
Unfortunately, at the moment we are only able to sell products within the UK. This is something we are looking into!
Our responsibility to the environment includes being compliant with the Consumer Information Obligation. In order to meet this, we provide information detailing recycling advice & guidance for our customers, including how & where to recycle, a guide to recycling symbols & top recycling tips.
The overall aim is to ensure our customers are aware of their recycling responsibilities & have the correct information to become more environmentally friendly, in the home & work-place. This is focused on the traditional waste hierarchy principles of Reduce, Reuse and Recycle. For more information, click here.
We have recently removed the film wrap around our rice’noodles [whilst ensuring food safety & product quality are not compromised]. This is part of our ongoing commitment to reducing plastic. The cup & lid are also made from 50% recycled plastic. These recent changes in the rice’noodles cup alone will prevent more than 11,500kg of plastic going to landfill each year. We are aware our work is not yet done but you can see all our sustainability milestones here.