Itsu butterflyloader

faq

nutritionals & allergens

1. Where can I find out more nutritional / allergen information about your products?

You can find our nutritional and allergen product information on our menu online here. You can also filter our menu by dietary requirement, including dairy-free, gluten-free and vegan, to find out what’s suitable for you. If you’re in store, just ask any of our Team Members and they will print you a receipt containing all the product information.

2. Is your fish safe for pregnant women?

Our tuna and salmon are considered safe to eat raw. Our salmon is EU farmed, pellet fed and individually inoculated, which means it’s exempt from the requirement to be frozen prior to being eaten raw or lightly cooked. Our tuna is deep frozen to a temperature at or below -60 (insert degrees symbol) C, however each pregnancy is unique to an individual so it’s best to liaise directly with your GP.

3. Are your products halal?

Unfortunately, our meat products are not halal certified. Our sushi rice contains rice wine vinegar and our miso soup contains low levels of alcohol, so unfortunately any products including those ingredients are also not halal.

4. I want to know the portion weights in your products.

Because all our products are made by hand, it is impossible to get exact weights for all our products. Our calories are deducted based on an average weight – for more specific information, please email us.

menu

1. Why don’t you sell all your products in all your stores?

Our stores come in a range of sizes which means that sometimes we don’t have space to sell all our products. We try to ensure that our most popular products are always available, but if there’s something you feel is constantly missing, just let us know.

sustainability & sourcing

1. Are your eggs free range?

Yes, all our eggs are free range.

2. How do I find out more about your ingredient sourcing?

Please go to the sourcing section of our website here.

3. Is your packaging recyclable?

We currently recycle all our back of store waste and the majority of our sites are zero to landfill. Our napkins, paper bags, plastic cups and lids are widely recyclable. Our sushi boxes and soup cups and lids are recyclable where facilities exist – they need to be plastic coated for food safety reasons, which is why they have specific recycling requirements.

promotions & discounts

1. Do you offer a student discount?

We offer a 15% student discount after 3pm in all of our stores, providing you’ve got some evidence to show you’re a student. Lucky thing.

2. How does your half-price sale work?

Half an hour before closing, all our sushi and salad is available at half price. We think this helps reduce waste as well as giving you a little treat at the end of the day.

3. What are the terms and conditions of the hot loyalty card?

These Terms and Conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Claim instructions are deemed to form part of the terms and conditions and by participating all claimants will be deemed to have accepted and be bound by the terms and conditions. Please retain a copy for your information.

Promoter itsu, High Holborn House [Brownlow Street Entrance], 52 – 54 High Holborn, London, WC1V 6RL

Eligibility. The itsu ‘hot card’ loyalty programme is available to all customers, excluding employees and their immediate families, their agents or anyone professionally connected with this promotion.

Promotional Period: The itsu ‘hot card’ loyalty programme closes on 31st August 2017. All claims must be made by this date and no claims will be accepted after this date. Remaining stamps after this date will be void and cannot be transferred to any replacement programme.

Redemption instructions: You are eligible to receive one stamp per hot food [excluding ‘miso happy’] product purchase (including; hot soups, dumplings, noodles, rice potsu, porridge, fit eggs and poached egg breakfast pots). Upon earning eight stamps on the ‘hot card’, you can receive one free hot product. You must hand in your completed ‘hot card’ on receipt of the free product.

General. There is no alternative to the ‘hot card’ and it is non-exchangeable.

Offer cannot be used on delivery services (third party delivery or itsu delivery) or on grocery products sold in supermarkets.

Offer cannot be used in conjunction with any other offer, voucher or discount code. It cannot be added retrospectively to an order. The offer has no cash value and it will not be exchanged for cash.

We reserve the right to cancel, amend, withdraw, terminate or temporarily suspend this offer for whatever reason, with no liability to any entrants or third parties.  If this happens we will use all reasonable endeavours to avoid consumer disappointment. We reserve the right to review and investigate all redemptions if we notice any activity that we believe is fraudulent. We reserve the right to terminate this offer at any time during the offer period.

The application and interpretation of these terms and conditions shall be governed by the law of England and the courts of England and Wales shall have exclusive jurisdiction in relation to any dispute concerning them.

4. What are the T&Cs of the #itsugram competition?

The Prize Draw is only open to Eligible Persons. Eligible Persons are legal residents of the United Kingdom who are at least 18 years of age at the time of entry. Eligible Persons excludes employees and directors of The Promoter, their spouses and direct family members, The Promoter’s agencies or anyone else professionally associated with this promotion. Entries from persons who are not Eligible Persons will be disregarded. The prize will not be awarded to any entrant unless and until the entrant has been verified as an Eligible Person and notification of that verification is complete.

To enter, upload a photo to your own Instagram or Twitter account of your promotional pack of Crystal Noodles (Chicken Classic/Chicken Jaipur/What The Duck/Thai Yum Yum/Vegetable Festival), Chicken Udon Noodles or Vegetable Festival Udon Noodles – using @itsuofficial #itsugram.

You must have a public Instagram or Twitter account for us to see your entry and contact you if you are the Prize Winner.

Images must be light and bright in colour (not in black and white) and include the itsu logo, whether on your itsu noodle cup or a related product). Your entry will be judged on the image criteria above. The entry must be your own work; you cannot submit a photo downloaded from the Internet – all photos must be the original work of the entrant and must not be subject to any third-party rights or claims.   If your image includes other people, you must have their permission before posting. Any entries containing offensive or inappropriate content will be removed.

Purchase is required between 30.09.2017 and 30.11.2017 and proof of purchase may be requested.

You must enter the Prize Draw by 23:59 on 30.11.2017.

The Prize Winner will be drawn during week commencing 4 December 2017.

The winning entrant will be taken to be the person whose name appears in the winning entry. There is one Prize, for up to ten people including the winner, which comprises (i) 3 nights’ accommodation on a Friday, Saturday and Sunday night at a choice of Luxury cottages in the United Kingdom (ii) a private chef for Friday night; breakfast and lunch on Saturday; breakfast & dinner on Sunday and breakfast on Monday – the Winner may choose from a pre-selected menu (iii) Personal Yoga session with Tani Brown on Saturday morning, plus mindfulness session (iv) Sushi cookery class on Saturday evening (v) Spa session on Sunday including a zen treatment and lunch. This Prize does not include drinks, all drinks must be supplied by the winning entrant at their own cost.

The Prize may be redeemed between 04.05.18 and 18.08.2017 and excludes Bank or Public holidays.

If the Prize Winner cannot be contacted or does not supply their required information within fourteen days, the Promoter or its agent will attempt to contact the Prize Winner on one further occasion. If the Prize Winner does not respond within fourteen days, the Prize Draw will be redrawn and the Prize will be awarded to a new Prize Winner in accordance with these terms and conditions.

Only one entry is required to be entered in the Prize Draw. Details of how to enter form part of the terms and conditions. Late, illegible, incomplete, defaced or corrupt entries or entries sent through agencies and third parties will not be accepted. No responsibility can be accepted for lost entries.

By entering The Prize Draw, Eligible Persons will be deemed to have fully and unconditionally accepted and agreed to be bound by these terms and conditions and the terms and conditions of any participating partners.

Eligibility to the Prize Draw and winning the Prize is contingent upon fulfilling all the requirements set out in these Terms and Conditions. The Promoter’s decision is final and binding in all matters relating to The Prize Draw.

All other associated costs and arrangements, including travel, are to be borne by The Prize Winner and The Promoter accepts no responsibility for any such costs incurred for whatever reason.

The Prize is subject to availability. The Promoter reserves the right to withdraw, change or cancel this Prize Draw or any elements of the Prize at any time due to unforeseen circumstances.

The Prize is redeemable only by the named Prize Winner. It cannot be transferred, sold, auctioned, re-sold or redeemed for cash. There is no cash or other alternative.

The Promoter accepts no liability of any nature in relation to the Prize Draw or any matter relating to or incidental to it, and entrants agree to hold The Promoter and its employees and agents harmless in relation to all such matters, except in relation to claims for personal injury or death caused by the negligence of The Promoter.

The winning entrant will be chosen by a judging panel which includes at least one person who is independent to the Promoter. The winning entrant will be contacted via Instagram or Twitter direct message within 14 (fourteen) days of the closing date. The entrant must reply via direct message @itsuofficial account from the same entry address with their email address, phone number and valid UK postal address. If the Winner cannot be contacted or if the winner does not supply their required information within 14 (fourteen) days, the Promoter or its agent will attempt to contact the winner on one further occasion. If the winner does not respond within 14 (fourteen) days, the Prize Draw will be redrawn and the Prize will be awarded to a new winner in accordance with these terms and conditions.

The Prize Winner’s name and county can be obtained by sending a SAE to Lock-in Marketing, Unit 7 Walker Avenue, Milton Keynes MK12 5TW, marked “Itsu Zen Weekend”.

The Prize Draw is in no way sponsored, endorsed or administered by, or associated with Instagram or Twitter and by entering this prize promotion, entrants hereby release Instagram and Twitter from any liability in respect of this prize promotion. Entrants are providing their information to the Promoter and not to Instagram or Twitter. All entries are also subject to Instagram’s and Twitter’s terms of use and you can find them at www.instagram.com and www.twitter.com.

By entering the Prize Draw, you grant The Promoter an exclusive, royalty free, irrevocable and sub-licensable right to use, reproduce, re-tweet, re-post, modify, adapt, publish and display your entry for any purpose in connection with this competition (including but not limited to for advertising, promotion, publicity and communications purposes) in any media form, without restriction.

This promotion is governed by the laws of England and Wales and is subject to the exclusive jurisdiction of the English and Welsh courts.

The Promoter is: Itsu Grocery Limited, 16a Great Peter Street, London SW1P 2BX. Please do not send correspondence to this address.

Offer supplied and managed by Lock-in Marketing, 7 Walker Avenue, Milton Keynes MK12 5TW.

5. What are the T&Cs of the 12 days of its'mas competition?

The Prize Draw is only open to Eligible Persons. Eligible Persons are legal residents of the United Kingdom at the time of entry. Eligible Persons excludes employees and directors of The Promoter, their spouses and direct family members, The Promoter’s agencies or anyone else professionally associated with this promotion. Entries from persons who are not Eligible Persons will be disregarded. The prize will not be awarded to any entrant unless and until the entrant has been verified as an Eligible Person and notification of that verification is complete.

To enter, follow the @itsuofficial Instagram page and like the picture.

You must have a public Instagram account for us to see your entry and contact you if you are the Prize Winner.

The competition is valid between 1st December 2017 – 12th December 2017 and entries can be done daily on every post if desired.

All winners will be drawn at random and notified daily between 1st December 2017- 12th December 2017.

All free meals are given in the form of itsu gift card.

If the Prize Winner cannot be contacted or does not supply their required information within fourteen days, the Promoter or its agent will attempt to contact the Prize Winner on one further occasion. If the Prize Winner does not respond within fourteen days, the Prize Draw will be redrawn and the Prize will be awarded to a new Prize Winner in accordance with these terms and conditions.

Late, or incomplete entries will not be accepted.

By entering The Prize Draw, Eligible Persons will be deemed to have fully and unconditionally accepted and agreed to be bound by these terms and conditions and the terms and conditions of any participating partners.

Eligibility to the Prize Draw and winning the Prize is contingent upon fulfilling all the requirements set out in these Terms and Conditions. The Promoter’s decision is final and binding in all matters relating to The Prize Draw.

All other associated costs and arrangements, including travel, are to be borne by The Prize Winner and The Promoter accepts no responsibility for any such costs incurred for whatever reason.

The Prize is subject to availability. The Promoter reserves the right to withdraw, change or cancel this Prize Draw or any elements of the Prize at any time due to unforeseen circumstances.

The Prize is redeemable only by the named Prize Winner. It cannot be transferred, sold, auctioned, re-sold or redeemed for cash. There is no cash or other alternative.

The Promoter accepts no liability of any nature in relation to the Prize Draw or any matter relating to or incidental to it, and entrants agree to hold The Promoter and its employees and agents harmless in relation to all such matters, except in relation to claims for personal injury or death caused by the negligence of The Promoter.

The winning entrants will be drawn at random. The winning entrant will be contacted via Instagram message within 14 (fourteen) days of the closing date. The entrant must reply via direct message @itsuofficial account from the same entry address with their email address, phone number and valid UK postal address. If the Winner cannot be contacted or if the winner does not supply their required information within 14 (fourteen) days, the Promoter or its agent will attempt to contact the winner on one further occasion. If the winner does not respond within 14 (fourteen) days, the Prize Draw will be redrawn and the Prize will be awarded to a new winner in accordance with these terms and conditions.

The Prize Draw is in no way sponsored, endorsed or administered by, or associated with Instagram and by entering this prize promotion, entrants hereby release Instagram from any liability in respect of this prize promotion. Entrants are providing their information to the Promoter and not to Instagram. All entries are also subject to terms of use and you can find them at www.instagram.com

By entering the Prize Draw, you grant The Promoter an exclusive, royalty free, irrevocable and sub-licensable right to use, reproduce, re-tweet, re-post, modify, adapt, publish and display your entry for any purpose in connection with this competition (including but not limited to for advertising, promotion, publicity and communications purposes) in any media form, without restriction.

This promotion is governed by the laws of England and Wales and is subject to the exclusive jurisdiction of the English and Welsh courts.

The Promoter is: Itsu 52-54, High Holborn, London WC1V 6RL. Please do not send correspondence to this address.

gift cards

1. Where can I buy your gift cards?

Our gift cards can be bought in all retail stores and topped up at any time. They’re not yet available to buy online.

2. I received a gift card, how long do I have to redeem the money?

The gift cards are valid for 24 months from when they are purchased.

3. Do you still accept the paper gift vouchers?

Yes, we will still accept the paper gift vouchers until they expire. The vouchers expire 3 months from the issue date which can be found on the back of your voucher.

4. My gift card has been lost/stolen, what should I do?

If your gift card is lost, stolen or damaged, please email itsu as soon as possible so that we can block the card. Please include an image of the receipt or the gift card number in your email. itsu cannot be held responsible for any balance spent prior to the customer reporting the card lost

property

1. Do you offer franchises?

itsu is not currently seeking franchise partners in the UK beyond the relationships we already have established.

corporate accounts

1. How do I set up a corporate account?

If you’d like to set up a corporate account with us at one of our stores, please email in via the contact page and we will set this up for you.

careers

1. How do I apply for a job?

We’re so excited you want to join us. Please look at the site here.

charity & sponsorships

1. Do you have a dedicated partner charity?

Yes we do! We currently work exclusively with two charity partners – the Pink Ribbon Foundation and Orchid (Fighting Male Cancer). We take great pride in our work with both of these causes that help raise awareness and provide support to both male and female related cancers. Click here and here to find out more about these wonderful organisations.

2. Will you sponsor me?

We think the things you do for charity are amazing – running marathons, jumping out of planes, growing luxurious moustaches throughout November. We focus our fundraising efforts on the Pink Ribbon campaign so are unable to sponsor individuals in their charity efforts – but keep up the good work!

itsu [grocery]

1. Where can I find itsu products in supermarkets?

You’ll spot us in itsu restaurants, Sainsbury’s, Tesco, Waitrose, Asda, Morrison’s, The CoOp and online at Amazon and Ocado. Visit itsu grocery to click through to buy from your local supermarket.

2. How many calories are in my itsu product?

You’ll find all the nutritional information on the individual product pages.

3. Are itsu products suitable for vegetarians and vegans?

Lots of our products are suitable for vegetarians and vegans. Please check the information on the individual product pages – those suitable for vegetarians and vegans will be labelled accordingly.

4. Are itsu products gluten free?

Lots of our products are gluten free. Please check the information on the individual product pages – gluten free products will be labelled accordingly.

5. Who can I contact with a press enquiry regarding itsu products in supermarkets?

Please use the talk to us page, and select “snacks and supermarket products” in the “its about” drop down menu. We look forward to hearing from you.

6. What is your environmental policy?

We are consistently mindful of our environment, striving to produce the most innovative, healthy, delicious food from responsible sources, packaged in the best quality most convenient available. Our work’s not done, and we know there’s more we can do to go greener, better, more sustainable. Watch this space for our Corporate & Social Responsibility strategy, which will be launched this year.

In the meantime, if you want to find more specific details about how to recycle our products, please use the talk to us page and select “snacks and supermarket products” in the “its about” drop down menu.

Or for recycling tips generally, visit the recycling room

 

 

7. Can I sell itsu products?

Yes you can! Please use the talk to us page, and select “snacks and supermarket products” in the “its about” drop down menu. We look forward to hearing from you.

8. Can I order your products if I live outside the UK?

Unfortunately at the moment we are only able to sell products within the UK. This is something we are looking into!

9. Can I order large quantities of itsu grocery products?

Yes you can! Please use the talk to us page, and select “snacks and supermarket products” in the “its about” drop down menu. We look forward to hearing from you.