gift card terms & conditions

  • The term 'gift card' is inclusive of e-gift cards.
  • Gift cards are redeemable for products in itsu restaurants in the United Kingdom, excluding franchise operated restaurants (Aberdeen, Chelmsford, Edinburgh St James, Exeter, Leicester Fosse Park, Nottingham Victoria Centre, Paris Alma, Reading Gate, Staines Two Rivers, Wembley Park Boulevard)

  • This card is only redeemable for purchases made in restaurant and not on itsu [grocery] products in supermarkets.

  • This card cannot be used for transactions made via the itsu app or delivery channels.

  • Gift cards can be topped up by contacting www.itsu.com/contact-us

  • This card may not be exchanged for cash, no change will be given but the balance may be applied for future purposes. 

  • Gift cards cannot be purchased for resale.
  • Gift cards will expire 12 months from purchase. At expiry, any remaining balance will be lost.

  • Gift cards cannot be returned or refunded, except in accordance with your legal rights.

  • itsu cannot accept responsibility if your voucher is lost, stolen or damaged. It will not be replaced or its value refunded in any of these circumstances.
  • For any customer enquiries please contact us at www.itsu.com/contact-us