- The term 'gift card' is inclusive of e-gift cards.
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Gift cards are redeemable for products in itsu restaurants in the United Kingdom, excluding franchise operated restaurants (Exeter, Nottingham Victoria Centre, Reading Gate, Wembley Park Boulevard, Windsor, Brussels airport)
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This card is only redeemable for purchases made in restaurant and not on itsu [grocery] products in supermarkets.
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This card cannot be used for transactions made via the itsu app or delivery channels.
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Gift cards can be topped up by contacting www.itsu.com/contact-us
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This card may not be exchanged for cash, no change will be given but the balance may be applied for future purposes.
- Gift cards cannot be purchased for resale.
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Gift cards will expire 12 months from purchase. At expiry, any remaining balance will be lost.
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Gift cards cannot be returned or refunded, except in accordance with your legal rights.
- itsu cannot accept responsibility if your voucher is lost, stolen or damaged. It will not be replaced or its value refunded in any of these circumstances.
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For any customer enquiries please contact us at www.itsu.com/contact-us